All that means, though, that when I'm watching the pennies - like right now - those little luxuries are the first things to go. I haven't been allowed to buy myself flowers for a couple of months, and I've really missed them. So I was very happy to be asked to review a bouquet from Appleyard London, and chose the Summer Coulis bouquet, because it's so cheerful and colourful.
The flower delivery service was great - they came quickly, on my specified day (I requested them on Tuesday and they arrived on Thursday, but they do actually offer a next day flower delivery service), and were well packaged. I split them between two small vases and cheerfully installed them in the living room and kitchen. However, I was really disappointed with the flowers themselves. They looked great for a couple of days, but after four or five days were wilted and sad - definitely not what you expect from a £30+ bouquet. So I did what I'd do normally, and complained.
I think it's always worth including both sides of the experience in a review, because for me, if a complaint is dealt with well, it changes my experience from a negative one to a positive one. Appleyard treated me exactly the same as a paying customer - no blogger privilege here - and, after profuse apologies, replaced my bouquet with another of my choice, along with a free bottle of wine.